RETURNS & EXCHANGES

SHOP ITEMS ARE MADE WITH SLOW FASHION IN MIND, LIMITING WASTE.

I aim to create products as responsibly as possible. We follow a slow fashion approach to help reduce waste and avoid unnecessary overproduction, while still offering thoughtfully designed, high-quality items made to last.

1.WHY I USE PRINT ON DEMAND:

All products are created using a print-on-demand process. This means items are produced only after an order is placed, rather than being mass-manufactured in advance.

This approach allows me to avoid overstocking, minimize waste, and reduce excess inventory. This will slightly increase production time, however it allows running my business in a more sustainable and mindful way.

2.HOW LONG DOES PRINTING TAKE?

Slow fashion items take 2–7 business days to be printed by the production partner, Printful. Most products are completed within approximately 3 business days. This could vary during busy seasons such as holidays, so it is up to you to order accordingly; I am not responsible for delays in shipping or late arrivals.

The majority of Printful orders are delivered within the same region they are fulfilled. Using fulfillment centers closer to customers allows for faster delivery, lower shipping costs, and helps reduce CO₂ emissions generated during transportation.

3.WHY ARE SOME ITEMS SHIPPED SEPARATELY?

Our production partner, Printful, operates multiple fulfillment centers worldwide to ensure efficient production and delivery. Some facilities specialize in direct-to-garment (DTG) apparel printing, while others focus on custom cut-and-sewn items such as leggings and swimwear.
Because of this, items from the same order may be produced in different locations and shipped separately — at no additional cost to you.
If you are missing tracking information or require updated tracking links, please contact us at jessmolesini@gmail.com, and we will be happy to assist.

4. CUSTOM & IMPORT TAXES:

International orders may be subject to customs duties and tax fees, depending on the destination country. Customs policies vary, and these fees may not always be included at checkout.

Final charges are typically based on factors such as order value, weight, and size. If you live in a country where customs fees are commonly applied, please be prepared for potential additional costs.

We recommend contacting your local customs office for more information regarding duties and taxes.

5. INCORRECT SHIPPING ADDRESS:

If an incorrect shipping address was entered, please contact us as soon as possible. Address changes can be made only if the order has not yet been shipped. If the order has already been delivered and the package cannot be recovered, please reach out to us at jessmolesini@gmail.com, and I’ll do our best to help.

6. PRODUCT FAQs:

For more information about our products, including materials, sizing, and care instructions, please visit our Product FAQs.

COMMISSIONED WORK - REFUNDS, RETURNS & EXCHANGES POLICY

Commissioned work includes murals, live art, and illustrations. Each project is unique and may vary in timeline, cost, and scope depending on the request.

Most commissioned projects follow this general process:
Availability request → Quote → Quote approval → Contract & deposit → Design → Project completion


1. QUOTES, DEPOSITS & REFUNDS:

Once a quote is approved and the contract is signed, a deposit is required to secure the project. Deposits are non-refundable.
This is because planning, scheduling, and creative work begin immediately after confirmation.
To ensure the most accurate quote, please complete the relevant request form based on your project needs.

• Mural request form

• Illustration request form

• Live drawing request form

2. COMPLETED COMMISSIONS:

Once a commissioned project is completed and delivered, it is considered final.
No returns, refunds, or exchanges are accepted on completed commissioned work.

3. PROJECT TERMS & CHANGES:

All project details are clearly outlined and agreed upon before work begins to avoid confusion.

Contracts may include:

• Payment terms

• Refund conditions (if applicable)

• Project delays, extensions, or early termination due to unforeseen circumstances

Any changes will be documented and agreed upon in advance.

4. PAYMENT & LATE INVOICES

Invoices must be paid within 30 days of the invoice date.

Invoices not paid within this time will incur an interest fee of 10% per week until the balance is settled.